Andria Griffin

Plano, Tx

972-804-4181

aagriffin5@netzero.com

 

PROFESSIONAL SUMMARY:

 

·               IT Professional with 13+years in Telecommunication Administration, Customer Service Management/Support and 11+years Project Management including Full project software/hardware/network systems, System Integrations and Application development full life cycle, Infrastructure, Network Security and Requirements Management (Business Analyst).

·               Accountability includes budget, capital justifications, coordination and management of software releases and upgrades to the production system network policies and standards

·               Project Management/Account Management/Requirements Management/Customer Service Manager/ Call Centers, support for Fortune 500 company across US, IT/IS experience, including systems and operations, hardware and software management project management support.

·               Provided Support in all areas of monitoring aspects of project architecture, growth planning and implementation, creation of mission critical/mission essential operational procedures, network security, security audits, performance monitoring and reporting, also managed customer connectivity and other multi-vendor relationships.

·               Direct all aspects of project activity for the assigned projects such as planning, installation, operation, maintenance, employment and control of all data communications and computer resources.

·               Accountability for full project systems development life cycle (SDLC)

·               Active PMI Member since March 2007

 

 

PROFESSIONAL EXPERIENCE:

 

Amdocs/AT&T (Spar Info, Inc.) Richardson, TX (CONTRACT)                                             June 2014- Present             

Lead Agile Project Manager

·   Utilized: Microsoft Office/ MS Project/Q-Net/ SharePoint/ PRISM/RALLY/CMPM/ITUP/MOTS/T-Space/VPN Remote Access Solutions

·   Certifications: AGILE (Bronze); ITUP (Bronze)

·   Conducts program management of large company-wide programs that are cross-functional and strategic in nature project including: AT&T and DirecTv Merger, Big Data (Data Warehouse), HFM, SAP, eCDW, Network Security, Infrastructure, Reporting, Finance, Cable TV, Web and , Mobile development

·   Lead large cross functional teams to manage programs within allotted timeline and budget. Defines program scope and objectives.

·   Defines project scope and objectives, directs activities of project teams, and identifies resources.

·   Programs are the most complex, are company-wide, with program activities that require an extremely high level of analysis to create program objectives for new programs that have external impacts.

·   Work with external vendors and internal stakeholders to champion program/project(s) across the entire organization.

·   Develops detailed work plans, schedules, estimates, resource plans, and status reports. Leads program meetings and is responsible for program tracking and analysis.

·   Ensure adherences to quality standards and reviews program/project deliverables.

·   Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

·   Provides technical and analytical guidance to project team.

·   Communicates to client/vendors/leadership. 

 

 

AT&T Mobility (Metasys, Inc.) Richardson, TX (CONTRACT)                 October 2009- December 2009

IT Program/Project /Planning Manager

·   Budget of $300,000-$ 20.7 Million; Team size of 5-25 Members

·   Utilized: Microsoft Office/ Microsoft Project/Solar/Q-Net(Net Meeting)/SharePoint/ MS Project/PRISM knowledge of Cisco VPN/Remote Access Solutions

·   Facilitates and monitor planning/project operation teams (GNO) Global Network Operations , AT&T Ops and client /vendor meetings effectively for the evaluation, testing, installation and configuration

·   Delivery Network Integration Synergy Initiatives (including new BellSouth/Cingular initiatives

·   Develop and begin implementing a unified network-wide Network Security/Disaster Recovery program spanning classic T, classic S, BellSouth, and Cingular

·   Create a unified Planning organization to align all of Network Operations on a common path and to efficiently implement strategic initiatives

 

Ericsson, Inc. Plano, TXFebruary 2011- September 2013

Demand Manager/ Provisioner/Project Coordinator

·   Managed Special transformation and Integration Projects (BCS, Redback, Microsoft, Sprint, TelCordia, BelAir, Microsoft; (Global) One Ericsson Network, Polycom SIP Phones 

·   Core Competency:  Network & Voice circuits including Security, Wireless, Efficient in Remedy, SAP, and MS Office. Managed Change Control process.

·   Responsible for orders/ delivery of  IT Software and Hardware Equipment, Network Security, Infrastructure, Network & Voice circuits including: Ethernet, OC3,DS3s,T1s,PRI,BRI and POTS. 

·   Supports Management with decisions material and runs the Market Regions S&OP assumptions and risk. Monitor and Work Remedy Tickets; Work with Cisco, Avaya ,PBX/SIP Trunking /MPLS
Experience with infrastructure related projects in regards to VOIP and Data

·   Coordinate the testing, delivery, change management and post support of projects/circuit (Site) turn ups ;Completed LOA (Letter of Authorization) or CFA (Channel Facility Assignment) form with requested information

 

Other Contract Experience:

Intervoice/ T-Mobile (Comsys) Dallas, TX     IT Project Manager             2008- 2009

Bill Matrix/Fiserv (BravoTech) Dallas, TX         IT Project Manager/ Business Analyst    2008

XO Communication (Comsys) Plano, TX   IT Project Manager            2007- 2008

 

•         Utilized: Knowledge of Cisco VPN/Remote Access Solutions; MS Project, SharePoint, Siebel, Clear View, Clear Quest, SAP, CRM Window Office and Outlook

•         Budgets of $100,000-$ 3 Million and Managed Team size of 5-25 Members

·   Responsible for working with IT departments/teams on all aspects of assigned projects to include System Integrations, New Product, Enhancements , Infrastructure, Software/Hardware Application Development (SDLC), documenting, development, network security, testing client test (UAT) “to determine if all business requirements have been met”, implementation (deployment),  and Tuning (TIBCO) post production support for Web & IVR (English/Spanish) conversion projects.

·   Responsible for creating/communicating project plan (scope, risk, timeline, human resource requirements, and extraneous constraints), project status, reports, issues and mitigation plans through the implementation process.

·   Managed Call routing - To automatic routing of calls to a new destination based on criteria normally involving a database lookup of the caller's number (ANI) or number dialed (DNIS); Advanced call reporting functions ;Voice Recording integration - Screen popping - Call information display

·   Documented, polices, processes analyze and verified all design information for Infrastructure, Web/Network and IVR Specs and   System Integration. Implemented and Wrote the designs for the Call Center ; Call routing -To automatic routing of calls to a call center/new destination

 

CONEXIS Irving, Texas                                                                                                 July 2006- April 2007

Senior IT Project Manager

·   Budget of $100,000-$3 Million; Team size of 3-10 Members

·   Lead and project manage all aspects of assigned project for the business/IT team from Software/Hardware Application Development (SDLC), System Integrations , Requirements, development to delivery and post implementation support for Infrastructure, Network security, Customer Support, Billing, IVR, Web, Data and Finance.

·   Manage/lead development, deployment and support for the evaluation, testing, installation and configuration of for remote access solutions, software development for Great Plains, SharePoint, Conversions, Integrations, and New Enhancements, Defects for COBRA, HIPAA, CXO Database, CXD Databases, and Legacy and Infrastructure projects. Manage/lead complete System Integrations, Data and Call Center Move

 

Verizon (CIBER) Irving, Texas  (CONTRACT)                                                        April 2004-October 2005

Senior IT Requirements Project Manager/Billing Coordinator /Sales Administrator

·   Budget of $300,000- $5 Million; Team size of 5-30 Members

·   Lead development and project management methodology throughout the technology organization (SDLC) and other supported business/IT groups on Verizon Fios Project, Infrastructure, Fiber, Video, Network security, Web, IVR and Data Projects.

·   This includes all activities from Complete System Integrations, planning, requirements through development, test (UAT), and deployment. Coordinated business requirements/design gathering sessions, documentation (JAD/JAR’s), evaluation, testing, installation and configuration of remote access solutions/VPN ;Planed and facilitated weekly project team meetings to assess project progress, facilitate and resolve issues. Managed change control items

·   Developed detailed project schedules and milestones based on business objectives and timing requirements. Full project life cycle.

 

 

EDUCATION:

Richland College- Dallas, Texas; Associate in Science, Degree in Business Management

Ashford University-Clinton, IA; Bachelor of Arts Degree in Project Management 

*Actively Pursuing MBA, Completion Date Fall 2015 and Actively pursuing a Professional Project Management Certification (PMP)

 

Certifications: Richland College Management Certification; Richland College Supervisor Certification;*Richland College Project Management Certification; COBRA Regulatory Tier 1, HIPPA Regulatory; Agile Bronze

 

TECHNICAL SUMMARY:

Methodology:   Waterfall and Agile/Scrum Methodology Utilizing Prism , ITIL, Telecom Standards, Martin Tate Core Project Management method, Microsoft Project (Gantt charts, PERT charts), Full project systems development life cycle (SDLC)

 

O/S:   Vista, WIN NT/98/95/Office, NOVELL, UNIX AIX, SUN/Solaris

Software:         MS Project , Remedy, Cisco VPN, Visio, Comsci, Net Tool; NETVIEW, Lotus Notes, Windows Office, Office 2000, NT, MS Outlook, People Soft (Time entry), database development middle-tier software(DBMS), enterprise resource planning software (ERP), customer relationship management software (CRM), supply chain management, COFFEE, (VBS) Verizon Billing System, (VAST) Verizon Advertising System for Tomorrow, (VRMS) Verizon Reference Management System, (ADVNTRS) Advance Tracking of Revenue for Sales, FACTS, ARBOR, PACE (Time Reporting), COE (Consolidated Order Entry), Kronos, Great Plains (Accounting System), SharePoint, Single View (Billing), XO order (Order entry), JAVA 7.0, Beeline (Time entry), Siebel (Linux), Clear View and Clear Quest, SAP and PRISM

 

Databases:          ORACLE ACCESS, SIMS 2.0, TBS (Provisioning system)

 

 

Andria Griffin

aagriffin5@netzero.com